Returns & Exchanges
At Run North West, we want you to be completely satisfied with your new gear, which is why we offer a 30-day return policy for all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to help you find the perfect replacement or process a swift refund.
Check Eligibility
Ensure your items are unworn, in their original condition, and include all tags and shoe boxes before starting your return.
Complete the Form
Fill out the returns form included in your original shipment, clearly marking whether you require a size exchange or a full refund.
Package and Post
Securely pack your items and send them back to our warehouse using a tracked courier service to ensure safe delivery.
Processing and Refund
Once our team inspects your return, we will process your exchange or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing