Frequently Asked Questions
Everything you need to know about your next run.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 business days. We also offer an express shipping option for next-day delivery on orders placed before 2 PM.
What is your return policy for running shoes?
We offer a 30-day return policy for all items. To be eligible for a full refund, shoes must be in their original packaging and in unworn, brand-new condition.
Do you offer professional gait analysis?
Yes, we offer expert gait analysis in our physical store locations to help you find the perfect pair of running shoes based on your running style and biomechanics.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery progress in real-time.
Are your products covered by a warranty?
All performance gear and footwear are covered by the manufacturer's standard warranty against defects. If you believe your product is faulty, please contact our support team.
Do you offer discounts for local running clubs?
We are proud supporters of the local running community. Please contact us with your club affiliation details to see if you are eligible for our club discount scheme.